Privacy Policy

The protection of your personal data is very important to us, PALMO (“we”, “us”, “our company”). We process your personal data only in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and applicable data protection laws in Spain.

This privacy policy informs you about how we collect, use, and protect your data when you visit our website.

If you have questions about data protection, contact us at:
service@usepalmo.com

1. Data controller

The controller of your personal data is:

PALMO
Spain
Email: service@usepalmo.com

2. Collection and storage of personal data

We collect the following data:

a) Data you provide directly to us:

First and last name
Shipping and billing address
Email address
Phone number
Payment information (processed through secure payment providers)

b) Automatically collected data:

IP address
Browser type and version
Operating system
Referrer URL
Date and time of access
Pages visited
Cookies and similar technologies

3. Purpose of processing

The data is processed for the following purposes:

Order processing and product delivery
Payment management
Customer service and communication
Sending order confirmations
Improvement of our website
Fraud prevention
Compliance with legal obligations

If you have given your consent, we also use your data for marketing purposes (e.g., newsletters).

4. Legal basis for processing (Art. 6 GDPR)

The processing is based on:

Art. 6 (1) b GDPR – Contract execution
Art. 6 (1) c GDPR – Legal obligation
Art. 6 (1) f GDPR – Legitimate interest (website security and optimization)
Art. 6 (1) a GDPR – Consent (especially for marketing and optional cookies)

5. Data sharing

Your data may be shared with:

Payment providers (e.g., Shopify Payments, Stripe, PayPal)
Logistics and transportation companies
Hosting and e-commerce service providers
Marketing and analytics tools
Authorities, when legally required

We do not sell or share your data for commercial purposes.

6. Data transfer to third countries

If data is processed outside the European Union, it is done in compliance with the GDPR, through standard contractual clauses or other equivalent protection mechanisms.

7. Data retention

We keep your data only as long as necessary for the purposes indicated or according to legal retention obligations.

8. User rights

You have the following rights under the GDPR:

Right of access (Art. 15 GDPR)
Right to rectification (Art. 16 GDPR)
Right to erasure (Art. 17 GDPR)
Right to restriction of processing (Art. 18 GDPR)
Right to data portability (Art. 20 GDPR)
Right to object (Art. 21 GDPR)
Right to withdraw your consent

To exercise your rights, contact us at: service@usepalmo.com

You also have the right to file a complaint with the data protection authority of Spain.

9. Cookies

Our website uses cookies for:

Ensure the site’s operation
Improve the user experience
Perform statistical analysis
Show personalized advertising (with consent)

You can set your cookie preferences at any time through your browser.

10. Data security

We implement technical and organizational measures to protect your data against manipulation, loss, destruction, or unauthorized access.
Data transmission is carried out encrypted via SSL.

11. Minors

Our site is not directed at persons under 16 years old. We do not knowingly collect data from minors.

12. Changes to the privacy policy

We reserve the right to modify this privacy policy when necessary.
The most recent version will always be available on our website.